Privacy policy

Privacy Policy
Last updated: March 29, 2026

At On Top Fix (OTF), we respect your privacy and are committed to protecting any personal information you provide to us.
Information We Collect
When working with clients, employees, or partners, we may collect basic contact information such as names, phone numbers, email addresses, and service-related details. This information is collected solely for operational and service purposes.

How We Use Information
We use collected information to Coordinate service requests and work orders
Communicate job details and updates
Provide customer support and follow-ups
Send essential SMS/MMS notifications related to ongoing services
All communications are strictly related to service operations and not for promotional use.
No Selling or Sharing of Data
OTF does not sell, rent, or share personal information—including phone numbers—with third parties, affiliates, or external organizations for marketing, advertising, or lead generation purposes.

Your Choices
Clients and employees may opt out of SMS/MMS communications at any time by contacting us directly. We will respect your request and continue communication through alternative methods when necessary.

Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Website & Service Use
On Top Fix (OTF) operates this website and all related content, features, and services to provide you with a streamlined service experience across Virginia. Our website is powered by Shopify, which supports the functionality and operation of our online platform.
This Privacy Policy outlines how your information is collected, used, and protected when you interact with our services, including browsing the website, submitting requests, or communicating with our team.

Acknowledgment
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.